SkyWalker Limited –Terms & Conditions

SkyWalker Limited is a New Zealand commercial cleaning and maintenance company utilising
remotely piloted aircraft systems and associated cleaning technology.
Our services may include:Drone-assisted building inspections and condition reporting

• Commercial roof washing and roof treatments
• Gutter cleaning and inspection
• Building façade and elevation cleaning
• Window and glass cleaning
• High-level exterior cleaning
• Application of approved cleaning or treatment products
• Before-and-after photographic reporting
• Other property maintenance services agreed with the customer

All services are subject to a separate quotation, proposal, service agreement or other written
agreement where applicable.

We make reasonable efforts to ensure that information on this website is accurate and current.

However, information on the website is provided for general information purposes only and does not
constitute a guarantee that:

• a particular service is suitable for your property;
• a particular result will be achieved;
• a particular price or availability will apply;
• a building, roof, façade, guttering or other surface is suitable for drone-assisted cleaning; or
• a proposed method of cleaning will be appropriate for a particular substrate.

Every property is different. SkyWalker may need to inspect the site before confirming the proposed
cleaning methodology.

Any pricing displayed on the website is indicative only unless expressly stated otherwise.
A quotation provided by SkyWalker may be subject to:

• site conditions;
• building height and access;
• surface type and condition;
• weather conditions;
• water and power availability;
• required cleaning chemicals or treatments;
• traffic and pedestrian management;
• airspace restrictions;
• site-specific health and safety requirements;
• required permits, approvals or permissions; and
• other conditions identified during the site assessment.

A quotation will only become binding when accepted in accordance with the terms stated in that
quotation.

SkyWalker operates drones in accordance with applicable New Zealand aviation requirements and its
approved operating procedures.

Drone operations may be subject to:

• weather conditions;
• wind speed;
• visibility;
• airspace restrictions;
• proximity to people, buildings, roads and other hazards;
• site access;
• property owner or occupier requirements;
• Civil Aviation Authority requirements; and
• other operational or safety considerations.

SkyWalker reserves the right to postpone, modify or cancel a drone operation where we reasonably
consider that conditions are unsuitable or unsafe.

The customer is responsible for providing SkyWalker with accurate information about the property and
any known hazards or restrictions.

Before work commences, the customer must advise SkyWalker of any known:

• fragile surfaces;
• hazardous substances;
• electrical hazards;
• overhead services;
• restricted areas;
• security requirements;
• sensitive equipment;
• fragile building elements;
• asbestos or suspected asbestos;
• environmental restrictions; or
• other hazards that could reasonably affect the work.

The customer must provide reasonable access to the property and any areas necessary for the
agreed services.

Cleaning results can vary depending on:

• age and condition of the surface;
• existing staining;
• biological growth;
• oxidation;
• corrosion;
• previous coatings;
• substrate condition;
• weather exposure; and
• previous cleaning or treatment.

SkyWalker does not guarantee that all staining, discolouration, biological growth or surface defects
will be completely removed.
Cleaning may reveal existing defects or deterioration that were not visible before cleaning.
SkyWalker will not be responsible for pre-existing defects that become visible as a result of cleaning
or inspection.

SkyWalker will select a cleaning method appropriate to the information reasonably available to us.
However, some building materials may be aged, deteriorated, poorly installed or otherwise unsuitable
for cleaning.
Where SkyWalker identifies a reasonable risk of damage, we may recommend an alternative method,
additional testing or that the work not proceed.
Where appropriate, test areas may be completed before full-scale cleaning.

Drone operations and exterior cleaning are dependent on suitable weather conditions.
SkyWalker may suspend or reschedule work because of:

• excessive wind;
• rain;
• lightning;
• poor visibility;
• extreme temperatures; or
• any other weather condition that may create an unacceptable safety or quality risk.

Any rescheduling will be discussed with the customer as soon as reasonably practicable.

As part of our services, SkyWalker may capture photographs, video, thermal imagery, inspection
imagery or other information relating to a building or property.

This information may be used to:

• assess building condition;
• plan and undertake work;
• document completed work;
• provide reports to customers;
• demonstrate before-and-after conditions;
• investigate defects or maintenance requirements;
• maintain service records; and
• improve our services.

Where appropriate, identifiable personal information captured incidentally during drone operations will be managed in accordance with our Privacy Statement and applicable New Zealand privacy
requirements.

Unless otherwise agreed in writing, all intellectual property contained on the SkyWalker website
remains the property of SkyWalker Limited or its respective licensors.

This includes:

• website content;
• photographs;
• graphics;
• logos;
• text;
• videos;
• branding;
• reports and templates; and
• other materials.

You may not reproduce, modify, distribute or commercially exploit our website content without our
prior written permission., service agreement or other contractual documentation.

Where the Consumer Guarantees Act 1993 applies to our services, nothing in these Terms &
Conditions is intended to exclude or restrict rights or remedies that cannot legally be excluded or
restricted.
Where services are acquired for business purposes and the parties have agreed to contract out of
provisions of the Consumer Guarantees Act, the applicable written agreement will contain the relevant
provisions.

SkyWalker collects and handles personal information in accordance with our Privacy Statement and
the New Zealand Privacy Act 2020.
Our Privacy Statement explains what information we collect, why we collect it, how we use it, who we
may share it with, how we protect it and how you can request access to or correction of your
information.

SkyWalker may update these Terms & Conditions from time to time.
The updated version will be published on this website and will apply from the date it is published.

These Terms & Conditions are governed by the laws of New Zealand.
Any dispute concerning these Terms & Conditions will be subject to the jurisdiction of the New
Zealand courts.

If you have any questions about these Terms & Conditions, please contact:

SkyWalker Limited
28A Tironui Road
Takanini
Auckland 2112
New Zealand

Phone: +64 27 303 1338
Email: sales@skywalker.co.nz

Website: skywalker.co.nz